1. Data Controller
1.1 For the purposes of this Privacy Policy, a789 (operated at a789.onl) is the data controller responsible for the personal information you provide when registering for, accessing, or using the a789 platform.
1.2 a789 is committed to handling your personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. If you have questions about this Privacy Policy or how a789 processes your data, you may contact us at [email protected] (plain text – not a clickable link).
2. Personal Data We Collect
2.1 a789 collects personal data from you in the following ways:
Data you provide directly:
- Registration data: Full legal name, date of birth, Pakistani mobile number (e.g. Jazz, Telenor, Zong, Ufone, or Warid), email address, and password (stored in hashed form – never in plaintext).
- Identity verification (KYC) data: A copy of your Computerised National Identity Card (CNIC), passport, or driving licence; and proof of your registered payment method as required under our know-your-customer obligations.
- Financial data: Details of deposits and withdrawals, your preferred payment methods (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), and transaction histories. a789 does not store full payment account credentials – payment processing is handled by our regulated payment partners.
- Communication data: Records of your correspondence with a789 support, including emails sent to [email protected] and any chat transcripts.
- Responsible gaming data: Deposit limits, cooling-off periods, and self-exclusion instructions you provide via your account settings.
Data collected automatically:
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
- Usage data: Pages visited on a789.onl, game sessions initiated, bets placed, session duration, login timestamps, and navigation paths through the platform.
- Cookies and similar technologies: As described in Section 8 below.
3. How We Use Your Personal Data
3.1 a789 processes your personal data for the following purposes:
- Account management: To register your account, verify your identity, maintain your PKR balance, and process deposits and withdrawals.
- Service delivery: To provide cricket betting, live casino, slot games, and other features of the a789 platform to you.
- KYC and anti-money laundering (AML) compliance: To verify your identity, confirm your age (18+), and comply with our obligations under applicable anti-money laundering and counter-terrorism financing frameworks.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other prohibited conduct as defined in the a789 Terms & Conditions.
- Responsible gaming: To implement and maintain the deposit limits, cooling-off periods, and self-exclusion measures you have set; and to monitor usage patterns that may indicate problem gambling behaviour.
- Customer support: To respond to your queries and complaints submitted to [email protected].
- Platform improvement: To analyse aggregate usage data to improve the performance, design, and content of the a789 platform.
- Marketing communications: Where you have provided consent, to send you information about promotions, new games, and special offers available on a789. You may withdraw this consent at any time via your account notification settings.
- Legal obligations: To comply with applicable laws, regulations, court orders, and lawful requests from competent authorities.
4. Legal Basis for Processing
4.1 a789 processes your personal data on the following legal bases:
- Contract performance: Processing necessary to register your account, operate your PKR balance, process deposits and withdrawals, and provide the gaming services you have requested.
- Legal obligation: Processing required to fulfil our KYC, AML, age verification, and regulatory compliance obligations.
- Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregate analytics – where these interests are not overridden by your fundamental rights and freedoms.
- Consent: Where you have given explicit consent, for example to receive marketing communications. Consent may be withdrawn at any time.
5. Sharing Your Personal Data
5.1 a789 does not sell your personal data to third parties. We share your data only in the following circumstances:
- Payment processors: Your financial transaction data is shared with regulated payment service providers (including JazzCash, Easypaisa, and partner banks) solely for the purpose of processing your deposits and withdrawals.
- Identity verification providers: Your KYC documents may be processed by a third-party identity verification service acting on behalf of a789.
- Game providers: Your account identifier and game session data are shared with licensed game studios to facilitate game sessions. These providers do not receive your full identity or financial data.
- Fraud and security services: Anonymised or pseudonymised data may be shared with fraud detection and cybersecurity service providers.
- Legal and regulatory authorities: a789 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a legally binding order or where disclosure is necessary to protect the rights and safety of a789 or third parties.
5.2 Any third-party service provider engaged by a789 is contractually required to process your data only for the specified purpose and to maintain appropriate security measures.
a789 does not transfer your personal data to jurisdictions outside those in which a789's operations and service providers are established, except where appropriate safeguards are in place under applicable data protection law.
6. Data Retention
6.1 a789 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business purposes.
6.2 Specific retention periods include:
- Account and transaction records: Retained for a minimum of five (5) years from the date of the last transaction to comply with AML record-keeping requirements.
- KYC documentation: Retained for a minimum of five (5) years from account closure.
- Support correspondence: Retained for three (3) years from the date of the last interaction.
- Marketing consent records: Retained for three (3) years from the date consent was given or until consent is withdrawn, whichever is earlier.
6.3 Upon expiry of the applicable retention period, a789 will securely delete or anonymise your personal data.
7. Security Measures
7.1 a789 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS encryption for all data in transit between your device and a789's servers;
- Encryption of sensitive data at rest, including KYC documents and financial records;
- Hashed storage of account passwords – a789 staff cannot view your password in plaintext;
- Two-factor authentication via OTP for account logins from unrecognised devices;
- Regular security audits and penetration testing of the a789 platform;
- Role-based access controls limiting staff access to personal data on a need-to-know basis.
7.2 Notwithstanding the above, no system is entirely immune from security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, a789 will notify affected account holders in accordance with applicable legal obligations.
8. Cookies & Tracking Technologies
8.1 a789.onl uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories of cookies used are:
- Strictly necessary cookies: Required for core platform functionality including maintaining your logged-in session, remembering your preferred language, and processing deposits. These cannot be disabled.
- Performance and analytics cookies: Collect anonymised data about how visitors use a789.onl to help us identify performance issues and improve the platform. These may be disabled via your browser settings.
- Functional cookies: Remember preferences such as your selected game category, display settings, and responsible gaming tools you have activated.
8.2 You may manage or delete cookies via your browser settings. Disabling strictly necessary cookies will impair the functionality of the a789 platform.
9. Your Data Rights
9.1 Subject to applicable law, you have the following rights in respect of the personal data a789 holds about you:
- Right of access: You may request a copy of the personal data a789 holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data.
- Right to erasure: You may request deletion of your personal data where a789 no longer has a lawful basis to retain it – subject to our legal record-keeping obligations.
- Right to restrict processing: You may request that a789 limits how it uses your personal data in certain circumstances.
- Right to data portability: Where processing is based on your consent or contract performance, you may request a copy of your data in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent (e.g. marketing emails), you may withdraw consent at any time via your account notification settings or by contacting [email protected].
9.2 To exercise any of these rights, contact a789 at [email protected] (plain text – not a clickable link). a789 will respond to verified requests within 30 days.
10. Minors (Under 18)
10.1 a789 is strictly an 18+ platform. a789 does not knowingly collect personal data from individuals under 18 years of age. Age verification is applied during registration and may be requested again during KYC review.
10.2 If a789 becomes aware that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the associated account closed. If you have reason to believe that a minor has registered on a789, please contact [email protected] immediately.
11. Changes to This Privacy Policy
11.1 a789 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated to registered account holders via email or SMS notification at least seven (7) days before the updated policy takes effect.
11.2 The date at the top of this page will always indicate when the policy was last revised. Your continued use of the a789 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms.